R U OK? We’re here for you, and here’s how you can support others

Sep 10, 2020

2020 hasn’t been an easy year for many Aussie households and businesses, which makes today an important one to check in on one another.

COVID-19 and associated lockdowns have placed all sorts of new pressures on families and businesses across the country this year.

In fact, more than 1.5 million Australians are currently suffering from mortgage stress – the equivalent of 40% of households.

With today (September 10) marking R U OK? Day 2020, first and foremost we wanted to touch base, check-in, and see whether you’re doing ok.

If not, please know that we’re genuinely here to help any way we can, including if you simply need someone to listen to you right now.

And if everything is fine and you’re doing a-ok, well, perhaps you know someone in need of a shoulder to lean on and an ear to hear them out.

“There’s more to say after R U OK?”

This year the key R U OK? message is “there’s more to say after R U OK?”

Which is great, because simply asking someone R U OK? without genuine thought, care and time can sometimes risk coming across as a platitude.

Fortunately, the team at R U OK? has compiled a handy list of tips and more subtle questions you can ask instead, as well as a series of follow-up questions.

The tips include making sure you’re in a good headspace yourself – relaxed, ready to listen, and with ample time to give – while also being in a comfy and private place.

Suggested questions include simply asking “How are you going?”, “What’s been happening?”, or “You seem less chatty than usual. How are you going?”.

R U OK? encourages you not to rush the person, and show that you’ve listened by repeating back what you’ve heard (in your own words), and asking if you’ve understood them properly.

You can then follow-up with questions such as “How would you like me to support you?”, or “What’s something you can do for yourself right now? Something that’s enjoyable or relaxing?”.

And importantly, don’t just ask them on R U OK? DAY.

Set a reminder in your phone or on your calendar to check in again with them in a couple of weeks or, if they’re really struggling, sooner.

Feel free to reach out to us

We like to think of ourselves as more than just your broker who you turn to when you need a loan – but also a friend you can turn to in times of need.

So if you’re not feeling OK today, tomorrow, or next month, then feel free to give us a call whenever you need. We’re always here to listen and help in any way we can.

Disclaimer: The content of this article is general in nature and is presented for informative purposes. It is not intended to constitute tax or financial advice, whether general or personal nor is it intended to imply any recommendation or opinion about a financial product. It does not take into consideration your personal situation and may not be relevant to circumstances. Before taking any action, consider your own particular circumstances and seek professional advice. This content is protected by copyright laws and various other intellectual property laws. It is not to be modified, reproduced or republished without prior written consent.



Reviews from clients

Elbre & Lynette N.

Ormeau Hills, QLD
Cindy is amazing. She went above and beyond and then went further than that. We have come a long way with her over the past 7 or so years, and she has become like a member of our family. She always ensured that we got the best interest rates and value for money. She stepped in to save a transaction at settlement to ensure we did not lose the house we purchased by spending hours on the phone to ensure everything went through without a hitch. We cannot fault this amazing lady and hope to continue our working and personal relationship with her😊

Scott B.

Bogangar, NSW
Cindy is dead set the best. Awesome, down to earth, super efficient and knows her stuff. Highly recommend her services as she achieved what we thought was impossible in such a short period of time and with zero fuss. Thanks again n2n Finance, best experience ever!!

Rachel C.

Greensborough VIC.
I can not thank Cindy enough for her help over the last 2-3 months. Myself and my partner have been able to purchase our dream first family home because of her. Not only is she upmost professional but she also makes you feel so comfortable when you need to contact her with any questions( and I had a lot). The dedication that she puts in to her work and relationships with clients is nothing but admirable. Thanks so much again Cindy, we look forward to working with you again in the future.

Erin M.

Reservior VIC.
Cindy was an absolutely pleasure to deal with. This was my first home loan and I was pretty naive to how it all works. Cindy put up with my late night emails and calls answering all my questions and never once made me feel like an annoyance. I felt supported throughout the whole process and really felt as if Cindy had my back. Cindy came highly recommended to me through my Aunty and she did not disappoint. I’ve now recommended her to friends who have also had nothing but a seamless experience with her. 10/10. Thanks Cindy! You’re an absolute legend.

Peter B. and Sandra B.

Narre Warren VIC.
Cindy is hands down the best in the business!
She assisted us with our first ever investment properties and she explained absolutely everything we needed to know. If there was anything we didn’t fully understand she would go over and over again until we did. Cindy is very knowledgeable and professional and by the end of your dealings she will feel like a friend to you. Cindy has also assisted my son with finance in purchasing a home and we have absolute confidence in recommending Cindy to any family or friends we know.

Matthew G. and Bel G.

Ashmore, QLD
This was our first dealing with a mortgage broker and n2n Finance made the whole process of the refinancing of our loan so easy. Cindy was amazing in answering our questions and made us feel we were in good hands with our decision. Thanks Cindy!

Karen L. and Ray L.

Gold Coast, QLD
Fantastic service, Cindy provided us with plenty of options. Our loan with her was 2 years ago but we will be using her for our next property purchase. Totally recommend dealing with Cindy.

Ty C. and Connie C.

Kilmore, VIC
We were referred to Cindy by a member of the family, and it was the best thing that we have been advised to do. Would like to thank you for all the advice, support, encouragement and simpleness in making the change so easy. Thank you Cindy.

Toula & Maria - FRIGG Cafes

Absolute legend in finance, Cindy is more than a leading source, she takes the time to comfortably get to know you and your financial circumstances and needs then looks for a solution.  She sources what is the best option. Even if you are having trouble raising finance from the big 4 banks, Cindy is well networked in the Industry and has many gateway options to assist. We highly, highly, highly recommend Cindy and N2N, great service with results.

Phil J. and Jo J.

Banora Point, NSW
Cindy was an extremely professional, knowledgeable and accommodating when it came to refinancing our home loan. She listened and took the time to understand our personal situation and worked hard to make the change quickly and efficiently and got us a great rate too. I would recommend Cindy to anyone looking to give their bank the flick and save some money. Thanks Cindy.